Privacy notice

Who we are

Techrise Africa (Pty) Ltd, Woodlands Office Park, Building 16, 2nd Floor, 20 Woodlands Drive, Woodmead, Johannesburg, Gauteng, 2191, South Africa.

Our Information Officer is the head of Techrise Africa (Pty) Ltd.

What we collect and why

• Call-back form: your name, email address and consent tick, and if you choose, your organisation, phone number, topic and message. It comes from you. We use it to reply to your enquiry and keep a record of it.
• Website visits: the technical information your browser sends, such as your IP address. We use it to deliver the site and keep it secure.
• People at our clients and prospective clients: your name, job title, organisation, business contact details and our correspondence. It comes from you, your organisation or public sources. We use it to do and record our work with your organisation.
• People we deal with for clients: your name, identity and contact details; account or claim details, amounts owed and payments; for damage to infrastructure, details of the incident, the repair cost and who is said to be responsible; and records of our contact with you. It comes mostly from our clients, and from public records where the law allows. We use it to recover amounts owed to our clients or the cost of damage to their infrastructure, and to meet our legal duties.

Do you have to give it to us

On the call-back form, your name, email address and the tick are required; without them we cannot reply. The other fields are optional. Clients need to give us contact details for us to work together. If we contact you for a client, you do not have to give us anything; we will then use what the client gave us.

Laws that apply

POPIA; for debt collection, the Debt Collectors Act 114 of 1998 and the Council for Debt Collectors' Code of Conduct; the National Credit Act where a debt comes from a credit agreement; and laws that require us to keep records.

Who we share it with

Our website host, form-delivery provider, email providers and other service providers who process information for us; the client the information relates to; and anyone the law requires us to disclose it to.

Information sent outside South Africa

Our website host stores information mainly in the United States and the European Economic Area. Its published privacy policy says it uses safeguards such as the Data Privacy Framework and standard contractual clauses. Our form-delivery provider is in the United States and says it does not store form submissions. When you send the call-back form, you agree to it passing through this service in the United States. Our email providers may store messages outside South Africa.

We send information abroad only as section 72 of POPIA allows. We do not rely on the receiving countries' laws giving the same protection as POPIA. If you prefer not to use the form, you can write to us instead.

Your rights

You have the right to:

• ask whether we hold your information, and see it.
• have it corrected or deleted.
• object to our use of it, including for direct marketing.
• complain to the Information Regulator.

To use these rights, write to the Information Officer at the address above, or use the call-back form at the foot of this page.

Complaints to the Information Regulator

Website

inforegulator.org.za

Email

POPIAComplaints@inforegulator.org.za

Phone

010 023 5200