Legal
PAIA manual
The records Techrise Africa (Pty) Ltd holds, how to ask for them under the Promotion of Access to Information Act, 2000 (PAIA), and how we process personal information.
Last updated 18 October 2026
Information Officer
Our Information Officer is the head of Techrise Africa (Pty) Ltd. Send requests to:
- Street and postal address
- Woodlands Office Park, Building 16, 2nd Floor, 20 Woodlands Drive, Woodmead, Johannesburg, Gauteng, 2191, South Africa
- Phone
- 011 258 8579
- Fax
- None
The Regulator's PAIA Guide
The Information Regulator publishes a Guide on how to use PAIA (section 10). It explains your rights, how to request a record, the fees and the remedies available. Get it from the Regulator's website, or ask the Regulator or our Information Officer for a copy on Form 1.
Records we hold
There is no section 52 notice. What we publish on this website, including this manual and our privacy notice, can be read without a request.
Our Memorandum of Incorporation is available under the Companies Act 71 of 2008.
| Subject | Categories of records |
|---|---|
| Company and secretarial | Memorandum of Incorporation, registration documents, share register, records of directors and shareholders, minutes and resolutions |
| Finance and tax | Financial statements, tax and VAT records, bank records, invoices and accounting records |
| Human resources | Employment contracts, payroll, leave, UIF and compensation fund, training and disciplinary records |
| Clients and suppliers | Agreements with road and electricity authorities, creditor clients and suppliers, books of arrears assigned to us, reports to clients |
| Infrastructure cost recovery | Incident reports, damage assessments, repair costs, correspondence, settlement and payment records |
| Debt collection and credit control | Account statements, records of contact (including call recordings, where calls are recorded), payment arrangements |
| Legal and compliance | PAIA and POPIA requests, complaints, incident records, legal correspondence, demand letters and litigation records |
| IT and website | Policies and procedures, system access records, website content, call-back form enquiries |
How to request a record
- Complete Form 2 (Request for access to record), from the Regulator's PAIA forms page.
- Describe the record, say which right you want to exercise or protect and why you need the record, and say how you want access.
- Include proof of your identity, and proof of authority if you act for someone else.
- Post the form to our Information Officer at the address above.
- Pay the request fee of R140. We will tell you how to pay.
If we grant access, you may also pay an access fee for copies and search time. All fees are those prescribed in the PAIA Regulations, listed on the Regulator's PAIA fees page.
How we process personal information
Why
To recover the cost of damage to public infrastructure for road and electricity authorities, to collect arrears for creditor clients, to report to clients, to answer enquiries, to employ staff, to manage suppliers, and to meet our legal duties.
Whose information
| Data subjects | Categories of information |
|---|---|
| Clients and their staff | Names, job titles, contact details, agreements, instructions, reports and billing records |
| People and organisations responsible for damage to public infrastructure | Names, identifying and contact details, incident and damage details, repair costs, correspondence and payment records |
| Debtors whose accounts clients assign to us | Names, identifying and contact details, account and balance details, payment history and arrangements, records of contact |
| People who use our call-back form | Name, organisation, email address, phone number, the enquiry and consent; technical information such as IP addresses |
| Employees and job applicants | Names, identity numbers, contact details, employment history, pay, tax and banking details, and employment records |
| Suppliers and their staff | Names, contact details, agreements, invoices and banking details |
Who receives it
The clients we act for; our website host, form-delivery, email and other service providers; professional advisers and banks where needed; and courts, regulators and public bodies where the law requires or allows it.
Transfers outside South Africa
Our form-delivery provider's servers are in the United States. Our website host stores information mainly in the United States and the European Economic Area. Our email and other service providers may also store information outside South Africa.
Security
We operate under POPIA-compliant data agreements. This website uses an encrypted (HTTPS) connection. We aim to limit access to personal information to the people who need it.
Where to get this manual
This manual is free on this website and can be inspected at our office, at the address above, during normal business hours. A printed copy costs R2 per A4 page plus any postage. The Regulator can have a copy on request.
Contact
Contact us.
Techrise Africa (Pty) Ltd.
Leave your details and we will call you back.
Your details
Registered office
Woodlands Office Park, Building 16, 2nd Floor20 Woodlands Drive, Woodmead
Johannesburg, Gauteng, 2191
South Africa